How To Keep Customers Happy

How To Keep Customers Happy

Apr 19 2021

Last week we started our series on Customer Retention, looking at customer engagement for ecommerce businesses. This week we continue the series by focusing on what makes customers happy. Happiness…

How To Measure Customer Engagement

How To Measure Customer Engagement

Apr 12 2021

Today we’ll discuss engagement, a nebulous terms that needs clear boundaries. We all know that many site visitors aren’t there to buy, or at least not in the current session,…

Last Click: How To Make Your Ads Convert Better

Last Click: How To Make Your Ads Convert Better

Mar 29 2021

Regardless of your attribution model, you want to ensure your campaigns are performing as effectively as possible and contributing to conversion. There are many factors that influence campaigns ROAS/ROI, including…

Subscription Ecommerce

Subscription Ecommerce

Mar 22 2021

Today we’ll discuss subscription ecommerce – something that’s become more and more common over the years, even more so during the pandemic period. What makes subscription ecommerce different to other…

Ecommerce: what people who don’t work in ecommerce need to know

Ecommerce: what people who don’t work in ecommerce need to know

Mar 15 2021

Today we’ll discuss a very common ecommerce issue: People within businesses that do not have a detailed background in ecommerce, needing to have some awareness of it; and vice versa,…

Analysing & Improving Campaign Landing Pages

Analysing & Improving Campaign Landing Pages

Mar 08 2021

EcomChat on Monday the 8th March 2021 continues our Customer Acquisition series and covers ecommerce landing pages. To get the best ROAS and marketing ROI, landing pages must have a…

How To Know When Your Conversion Funnel is Broken

How To Know When Your Conversion Funnel is Broken

Mar 01 2021

EcomChat on Monday the 1st March 2021 is that start of our Customer Acquisition series and covers ecommerce conversion funnels. To get the best ROAS and marketing ROI, online conversion…

Ecommerce Payments & Payment Flexibility

Ecommerce Payments & Payment Flexibility

Feb 22 2021

EcomChat on Monday the 22nd Feb 2021 is on the topic ‘Ecommerce Payments and Payment Flexibility’. Payments has been a pretty big topic over the last year or two, particularly…

Sustainable Ecommerce: Brands That Care

Sustainable Ecommerce: Brands That Care

Feb 15 2021

One of the larger trends of the last few years, that continues to grow, is communicating positive messages around ‘care’ and ‘purpose’, aside from simply commercial elements. This comes in…

Customer Lifecycle Marketing for Ecommerce

Customer Lifecycle Marketing for Ecommerce

Feb 08 2021

There was a time when Ecommerce marketing was largely thought of as SEO, PPC, Affiliate, and Email. Today there are dozens of channels in standard use by most Ecommerce marketers,…