Customer Service for Ecommerce

July 13, 2020

#EcomChat on Monday 13th July will dive into the wonderful world of managing customer service via your ecommerce channels.

Customer Service has always been important but this year’s challenges have shone even more light on the need for effective customer management and communication.

So for today’s chat we’re going to explore this, and how ecommerce teams can deliver a high level of customer service.

  1. What does good customer service look like for an ecommerce business?
  2. How can small businesses succeed on smaller budgets?
  3. What roles does technology play in automating service vs. needing real people to deliver a personal touch?

We’re sure we’ll end up covering much more!

Thanks, Dan & James.

Join us at 1pm UK time on Monday 13th July and do share this post either on Twitter or via email with anyone you think would be interested.

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