Competitive Customer Services for Ecommerce

#EcomChat on Monday 23rd November will discuss “Competitive Customer Services for Ecommerce”.

Customer service has long evolved beyond simply being a policy and compliance requirement. Businesses are seeing it as a strategic capability, an area for competitive advantage, rapidly innovating the breadth and quality of service provided to customers and tying up channels to provide a consistent experience. For example, free delivery is no longer a premium service, it’s a customer expectation and most retailers provide a free option.

Today’s chat will discuss how to be competitive in customer service, a topic that’s incredibly important as we approach peak trading periods for Black Friday and Christmas.

As ever: there will be 3 conversation starter questions & anyone is welcome to join in using the #EcomChat hashtag on Twitter.

Here are the 3 questions.

1. What do customers expect in terms of customer service?
2. How can ecommerce teams be competitive?
3. Which companies are doing this brilliantly?

Join us at 1pm UK time on Monday and do share this post either on Twitter or via email with anyone you think would be interested.

Thanks, Dan & James.

p.s. If you’re wondering “what’s this about?” there is a page explaining all just here.