This Week’s Topic – Important Ecommerce Processes – Monday 29th April 2013

The next #EcomChat will be at 1pm UK time on Monday 29th April. The topic will be “Important Ecommerce Processes”. It sounds dull but in our experience, when you start talking about the role of process and what processes are needed & how they should work, the discussion often becomes quite animated! Often it’s the processes that get left to rot as people focus on the sexy side of ecommerce – the money.

The aim of this week’s chat is to pull apart the processes that ecommerce teams need to have in place and share insight and info on how to plan, map, implement and manage processes across ecommerce teams.

This week’s 3 conversation-starter questions are:

1. What are the most important processes that have to be in place for an ecommerce team to function?
2. What are the common errors and issues that ecommerce teams face and how do you tackle them (e.g. not evolving a process as the team expands)?
3. What tools & techniques can people use to manage processes (including visualising process flows)?

Do join in if you’re free at 1pm UK on Monday, or simply follow the #EcomChat hashtag on Twitter. If you’re wondering “what is this all about?” there is an “about” page to help.

Thanks!

Dan & James.