Becoming “Customer Centric”

#EcomChat on Monday 18th May will discuss “Becoming Customer Centric”.

As ever: There will be 3 conversation starter questions & anyone is welcome to join in using the #EcomChat hashtag on Twitter. Here are the 3 questions.

1. What does “customer centric” really mean? Is it important to Ecommerce  businesses?
2. What steps should Ecommerce teams take to become ‘Customer Centric’ and to measure it?
3. How does this fit with CRM, customer services, email, and other customer facing processes?

Join us at 1pm UK time on Monday and do share this post either on Twitter or via email with anyone you think would be interested.

Thanks, Dan & James.

p.s. If you’re wondering “what is this all about?” there is an about page to explain everything.