Ecommerce Delivery & Returns

#EcomChat on Monday 13th July will discuss “Ecommerce Delivery & Returns – the battle for consumer convenience”.

Delivery and returns has long been a strategic battleground for the big retailers and there is constant innovation in this area. From the early days of a standard service, to express, next day, evening, weekend, same day, instore, local collection point, by pigeon, camel and otter. The range of deliver options open to ecommerce teams now is quite large but it’s a challenge to know where commercially to invest and just how important flexibility and choice are to customer service.

This chat looks to explore what’s happening in the world of delivery and returns and what digital teams can and should be doing about it.

As ever: There will be 3 conversation starter questions & anyone is welcome to join in using the #EcomChat hashtag on Twitter.

Here are the 3 questions.

1. Which recent developments in delivery & returns are likely to influence/change customer behaviour?
2. Do you have to be competitive with delivery and returns?
3. Which companies are likely to win the war for customer service?

Join us at 1pm UK time on Monday and do share this post either on Twitter or via email with anyone you think would be interested.

Thanks, Dan & James.

p.s. If you’re wondering “what’s this about?” there is a page explaining all just here.