Omni-Channel CX for Ecommerce

The digital community loves to talk about omni-channel. Customer expectations, in terms of the quality of service they expect organisations to deliver, are high, yet most organisations face challenges in aligning channels and upgrading their infrastructure to provide a seamless shopping experience.

In today’s chat, we’re going to discuss what omni-channel customer experience looks like, and which organisations are currently doing this really well, and what/how they’re doing it.

Here are the 3 questions:

1. To be considered truly omni-channel, what level & quality of service needs to be provided?
2. Which organisations do this well, and how/why?
3. What are the risks of not providing a seamless customer experience?

Join us at 1pm UK time on Monday 24th September and do share this post either on Twitter or via email with anyone you think would be interested.

Thanks, Dan & James.

p.s. If you’re wondering “what’s this about?” there is a page explaining all just here.