Increasing Repeat Purchase Rate for Ecommerce

Today’s #EcomChat will be on customer retention, looking at how you can increase the number of people who place the next order and speed up the interval between orders using marketing, merchandising & customer service.

As ever, there are 3 conversation starter questions:

1. What are the ‘must dos’ when a customer has just placed an order?
2. How can you use product lifecycles to encourage people to think about their next purchase?
3. What can you do to reduce the time lag between purchases, without having to continuously discount?

Join us at 1pm UK time on Monday 4th February and do share this post either on Twitter or via email with anyone you think would be interested.

Thanks, Dan & James.

p.s. If you’re wondering “what’s this about?” there is a page explaining all just here.