Delivery & Returns

This week’s #EcomChat looks at one of the most important, but least frequently discussed, areas of ecommerce: Getting the delivery & returns experience right.

As ever, there will be 3 conversation starter Questions:

1. What are the key factors to consider when looking at deliveries for ecommerce sites: must haves, myths, pitfalls, and ways to differentiate?
2. What are the most important factors in handling ecommerce returns? Are returns important to consider at all?
3. Who does delivery & returns well, and how can other businesses emulate them?

Join us at 1pm UK time on Monday and do share this post either on Twitter or via email with anyone you think would be interested.

Thanks, Dan & James.

p.s. If you’re wondering “what’s this about?” there is a page explaining all just here.