Ecommerce Customer Service Opportunities
#EcomChat on Monday 16th November will look at ecommerce customer service. We’re into the busiest time of the year for many, and at a time when much physical retail is closed across many countries. How can customer service teams deal with this?
As ever, there are 3 conversation starter questions:
- Can customer service be a competitive advantage for ecommerce companies? Why / why not?
- What are the risks and opportunities for ecommerce customer service right now and over the coming months?
- How much should ecommerce companies seek to automate customer service – what should be automatic / what should not?
We’re sure we’ll end up covering much more!
Thanks, Dan & James.