Ecommerce Customer Service Opportunities

November 16, 2020

#EcomChat on Monday 16th November will look at ecommerce customer service. We’re into the busiest time of the year for many, and at a time when much physical retail is closed across many countries. How can customer service teams deal with this?

As ever, there are 3 conversation starter questions:

  1. Can customer service be a competitive advantage for ecommerce companies? Why / why not?
  2. What are the risks and opportunities for ecommerce customer service right now and over the coming months?
  3. How much should ecommerce companies seek to automate customer service – what should be automatic / what should not?

We’re sure we’ll end up covering much more!

Thanks, Dan & James.

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