Customer Service for Ecommerce

#EcomChat on Monday 13th February will be on the topic: “Customer Service for Ecommerce”

We all know the mantra – deliver the best possible service and the customers will come. But just how important is customer service to driving ecommerce success? Can you get away with not investing in the service proposition and simply satisfy legal compliance if you have the most amazing and unique product at the right price?

Today’s chat will try and answer these and other questions.

Here are the 3 questions:

1. Can you be successful online without investing in customer service?
2. Which elements of customer service are important for ecommerce?
3. Who does this well/poorly and what can we learn from them?

Join us at 1pm UK time on Monday and do share this post either on Twitter or via email with anyone you think would be interested.

Thanks, Dan & James.

p.s. If you’re wondering “what’s this about?” there is a page explaining all just here.