How To Create the Ultimate Ecommerce Customer Experience

EcomChat on Monday 23rd August 2021 is on the exciting topic of customer service for ecommerce businesses.

Customer service remains an important ecommerce pillar. Poor service is often amplified through social channels and many talk about the positive ROI of delivering a consistently good customer experience. Econsultancy recently asked what the most important characteristic is in order to establish a truly “digital-native” culture, and 58% responded with being customer-centric.

So we’re asking, how do you create a positive and best-in-class CX and what’s realistic for businesses of different sizes and with varying budgets and resources.

1. What are the building blocks for a good CX, regardless of business size and budgets?
2. How do you scale customer service as your business grows?
3. What are the best ways to encourage and reward loyalty?

It’s a hot topic and we’re pretty sure it’ll be interesting to cover.

@danbarker & @jamesgurd

p.s. If you have not taken part in #ecomchat before, there is info here: https://ecomchat.com/about/