Voice search is growing and expected to take a larger share of the online search universe in 2019, via smart assistants and other voice-enabled devices e.g. Google app on a…

Historically peak trading for Christmas has been through December into January, but Black Friday has had a significant impact on peak trading cycles and marketing plans. Today’s chat will look…

Today we’re talking about one of the big fundamentals for online retail: Ecommerce Platforms. The right Ecommerce platform can help push forward your business and your sales; the wrong platform…

There’s a tendency for Ecommerce sites to slip into promoting themselves via digital channels only. Yet, for those who do, TV, radio, print, direct mail, even in some cases door…

SEO is constantly evolving, and still incredibly important to ecommerce. Whilst the fundamental principles remain the same (optimise your site technically for search engines, optimise your content and UX for…

Does the maxim that it’s cheaper to retain an existing customer rather than acquire a new customer always hold true? Do you need to run a CRM program to grow…

Customer insight is a critical component for ecommerce decision making. If we don’t understand who the customer is, what they want, like and dislike, what motivates them etc. then it’s…

Using ratings & reviews is an established persuasion tactic for ecommerce. There are plenty of public case studies waxing lyrical about the impact reviews have on conversion rate, even case…

Two of the core elements of most ecommerce sites selling more than a handful of products are: On-site search, and product browsing/navigation. These elements are the topic of this week’s…

The number of social media users grew 13% YoY in 2017, up to 3.2bn. Social networks are well established and there is a core ‘top 5′ social networks that don’t…